This is an opportunity to give your views on Hereford & Worcester Fire and Rescue Service’s (HWFRS) proposed changes to its Attendance Performance Measure. Attendance measures are one way in which performance is monitored and measured; they help HWFRS to analyse how long it takes to reach emergency incidents and to identify where improvements might be made.
The Service’s current Attendance Performance Measure was introduced in 2009. Since then, there have been changes to road networks, the level of traffic congestion and traffic calming measures; and it is recognised that the current measure does not take into account the difference between incidents in city centres and more rural locations, or the range of incidents that the Service attends. As such, it is no longer a meaningful tool and HWFRS is proposing a new approach to measuring and reporting attendance performance. A revised Attendance Performance Measure will provide managers, elected members, and local communities with a much clearer picture of the emergency incident response for the area in which they live. The data collected will also allow analysts to analyse where performance falls short of expectations, enabling review and improvement.
It is important to emphasise that the proposed changes will simply be a new way of measuring and recording how quickly HWFRS responds to certain types of emergency incidents; your feedback to this survey will not change the service provided to communities. HWFRS will always aim to get to all emergency incidents as quickly and safely as possible. There will be no changes to emergency cover, or the number of, or location of, fire stations or engines. This would require a separate consultation.
Please complete this online questionnaire by 16th September 2022. It should take no longer than 10 minutes to complete.
This survey is being carried out on behalf of HWFRS, by Opinion Research Services (ORS), an independent specialist research practice. All the questions are optional and any information you provide will be processed by ORS in accordance with the latest Data Protection regulations; any personally identifiable information will be kept for no more than 3 months after any decisions have been finalised. ORS will produce an independent consultation report in which feedback from individual members of the public will be anonymous, but views from organisations or someone acting in their official capacity may be attributed in full. For further information, please see www.ors.org.uk/privacy.
If you have any queries about the consultation, you can email HWFRS on email@example.com or Catherine Wall at ORS on firstname.lastname@example.org.
You can contact the Market Research Society on 0800 975 9596 to confirm that ORS are a genuine research practice.